FAQ

Q: Do you need to meet my pet?

Sonja: No. I don't need to meet your pet in order to capture their personality. Please provide photographs of your pet to help me see the physical characteristics and their personality. 3 or more photos are ideal for helping me have a more complete vision of your fur baby.

 

Q. Does my pet need to sit still for the portrait?

Sonja: No. Please provide photographs of your pet to help me see the physical characteristics and their personality. Three or more photos would be best!

 

Q: How long does it take to draw my custom artwork?

Sonja:  Drawings usually take between 2 to 10 weeks, depending on how many commissions are already on my schedule. Please let me know if you have a special occasion, (birthday or anniversary) early in our discussions so we can plan accordingly. 

 

Q: Do you frame the finished art?

Sonja: No, framing is not included on custom pieces. All artwork is delivered flat (not rolled). If you need assistance with framing, I can provide an additional quote for framing options, upon special request.

 

Q: What if I don't have good photos to send you? Will you include photography services for me?

Sonja: Photography services are not included in the custom art pricing. If you need help, I will be happy to provide a special quote for photography services, depending on your needs.

 

Q: Do you ship artwork?

Sonja: Yes. Artworks are shipped to the address of your choice. Shipping costs are passed along to you and costs vary based on art size and destination.

 

Q. When do you require payment?

Sonja: Payment in full (or deposit of 50% down) is required to schedule your artwork. Any balance will be due upon completion of the artwork.

 

Q. How do I send you payment?

Sonja:  After we've agreed up on the vision for your custom artwork, I will send you an email invoice. Payments accepted are credit cards and checks by mail.

  

Q: How do I care for my artwork?

Sonja: Drawings are created using fine art pencils which may smudge when handled too much. Please try not to handle the surface of the artwork more than is necessary. Framing the drawings will help protect against smudging.

Canvas paintings are at risk for stretching or puncturing if they are stabbed or pressed along the surface with too much force. When it's not on display on your wall, please store your canvas painting against a flat, non-sharp surface. 

  

Q: Do you provide refunds?

Sonja: I strive to represent the artworks online as accurately as possible.

Retail artwork in web catalog: Please request additional photos or a video if you'd like to see more details about the artworks before purchasing the item.

Custom artwork: Commissions are the creative result of our conversations about your proposed piece of art. In most cases, I'm able to make small adjustments to your custom piece if you see something not quite right. I work to ensure that you are completely happy with your commissioned artwork.

In the event that you are unhappy with your artwork purchase, you must notify Sonja within 5 days of delivery and return the artwork within 15 days of purchase in the same condition that you received it. We will refund 90% of your purchase price upon the receipt and full inspection of the artwork to ensure that it is unaltered or undamaged. Shipping fees are not refundable.

If 15 days have gone by since your date of purchase, unfortunately we can’t offer you a refund or exchange.

Additional non-returnable items:

  • Gift cards
  • Downloadable digital products

 


All copyrights to artwork belong to Sonja Petersen, Artist. Duplication of artworks is strictly prohibited at any time.